Shipping policy
Shipping Policy
Welcome to Haitai Life! We're thrilled to bring you the finest products from Japan right to your doorstep. Please review our shipping policy for details on how we handle shipping and delivery.
Shipping Origin: All orders placed on Haitai Life are shipped directly from Okinawa, Japan, ensuring that you receive authentic and high-quality products.
Shipping Methods: We offer two shipping options for your convenience:
- Standard Shipping: This option provides reliable delivery at an affordable rate. Please note that delivery times may vary depending on your location.
- Express Shipping: For those who require expedited delivery, we offer express shipping services. Your order will be prioritized for faster processing and delivery.
Order Processing Time: Once your order is placed, please allow up to 5 business days for processing. During this time, our team carefully prepares your items for shipment to ensure they arrive in perfect condition.
Shipping Times: Shipping times vary depending on your selected shipping method and destination. Please refer to the estimated delivery times provided during checkout for more accurate delivery estimates.
Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the status of your delivery and anticipate its arrival.
International Shipping: Please note that international orders may be subject to customs clearance procedures, which can cause delays beyond our control. We appreciate your patience and understanding during these times.
Shipping Costs: Shipping costs are calculated based on the weight of your order and your selected shipping method. You can view the shipping costs for your order during the checkout process before completing your purchase.
Contact Us: If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team at moai@haitailife.com. We're here to assist you every step of the way.